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Terms & Policies
Mi Sueño Winery has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for the website: misuenowinery.com
We collect anonymous information from visits to our site to help us understand the usage patterns of our site, and to provide better customer service. Information collected in this manner is provided automatically by your system and the systems that you use to connect to our site. For example, we keep track of what time people enter our site, how long they stay on the site, and what sections they visit on the site. This information is kept in aggregate, anonymous format. We use this information to better tailor our site for our visitors and their usage patterns, as well as to gauge performance and other measures of the site, again in anonymous and aggregate format.
Cookies are sometimes used to further track usage patterns of the site by users, in aggregate and anonymous format. Cookies left on your system by our site are sometimes used for the purpose of allowing users the convenience of not having to re-enter usernames and passwords on our site, however, no username or password information is kept on your local machine. Only a unique identifier is kept on your system that will allow you to access the records stored on our secure, password-protected server(s). No financial or personal information will ever be left on your system in the form of a cookie.
Registration is required to use certain features of our site. We will collect general contact information, such as name and e-mail address, as well as demographic information, such as age, gender and zip code. Data collected from online user-completed forms is stored in secure, password protected server locations. Demographic information collected is used to help us, or our partners, to analyze our aggregate user base and better tailor our site, promotions or other features to better serve that user base. Contact information is also used to better understand our user base.
From time to time, Mi Sueño Winery will contact our registered users who have opted in to be e-mailed with promotional information that we feel would be applicable to, and desired by that user. At any time a user wishes to opt-out of these e-mails, they may do so by contacting firstname.lastname@example.org. Once opted-out, the user will not receive any further communication from us, aside from any system messages that are necessary to that user in specific transactions, such as e-commerce order summaries.
Further use of personal information and data gathered by Mi Sueño Winery. Mi Sueño Winery will occasionally utilize partners and vendors to assist it in analysis of the data and information collected by our sites. This information is used in aggregate and anonymous format for the purpose of better tailoring our website, promotions or other company endeavors to better suit our user base. This information is shared with our partners and vendors only on an as-needed basis. Financial information will never be shared with any organization other than those necessary for completing the financial transaction required.
Information and data gathered solely by Mi Sueño Winery will never be sold, traded or shared with third-parties for any other reason other than for assisting Mi Sueño Winery in its analysis, research and promotional needs.
This site may contain links to other sites. Mi Sueño Winery is not responsible for the privacy practices or the content of such websites.
This site may make chat rooms, forums, message boards, and/or news groups available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information. We also encourage visitors to be courteous in communicating with others and to be smart about choosing when and to whom to release personal information online. Never disclose any personal information that is of a sensitive or confidential nature on any public area of our site.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All registration information is stored in secure locations on password-protected servers.
Returning or Exchanging an Item:
If for any reason you are not entirely satisfied with your purchase, you may return it. To return or exchange an item, please complete the following steps:
1. Please contact the Winery as soon as possible either by phone, Fax, or email.
2. Clearly explain your dissatisfaction with the product.
3. If the complaint has to do with freight damage, we will work on your behalf to gain reimbursement from the appropriate freight company.
4. If the complaint is regarding an incorrect size or color for logo apparel, we will gladly exchange the merchandise.
Note: The credit card used for the original purchase will be credited in the amount of the product sale. Please allow 1-2 billing cycles for the credit to appear on your bill. Shipping and handling costs are not refundable unless we have sent the wrong item.
Shipping/Delivery Terms and Age Disclaimer:
Your wine will ship within 3 business days from order date. Transit time may be up to 7 days from shipping date, however in most cases your order will be delivered in 2-5 days. We reserve the right to delay shipping for weather concerns to protect the safety of your wine. Mi Sueño does not sell alcohol to persons under the age of 21. By using this site you swear and affirm that you are over the age of 21. Mi Sueño makes every effort to ensure that alcoholic beverages are not delivered to anyone who is under the age of 21. By using this site you are acknowledging that the person receiving a shipment of alcoholic beverages from Mi Sueño is over the age of 21. You also agree that any alcohol purchased from Mi Sueño is intended for personal consumption and not for resale. If you do not agree with these conditions of use please do not use this site.